Click on the title of each section to view the answer to the Frequently Asked Questions.
How do I make a payment?
Payment Method options:
Are the housing fees and tuition on the same bill?
Yes. The University Housing charges, Meal plans, Tuition and General Fees are on the same billing statement. They are listed separately on the billing statement. You can view the details through your Student Accounts Service Center.
Where are my bills sent to? How do I change my billing address?
Bills are mailed to your mailing address on record. You can change your addresses by logging into your My.IllinoisState.edu portal and do address update under your Student Service Center.
How can I access my account balance?
You can access your account balance using My.IllinoisState.edu and view the Student Accounts Service Center. If you have questions you can contact our office at (309) 438-5643.
Can I pay my bill with a credit card?
Students and Authorized Users can make credit card payments electronically through their portal. Most credit cards are accepted and there is a convenience fee that will be charged.
What happens if my payment is late or my account is overdue in payment?
Delinquent accounts will incur late charges, prevent admission, prevent registration, hold transcripts from being released, and may incur collections efforts by the University.
If I did not make a payment on time because I did not receive the bill, do I need to pay the late fee?
Yes, you will still need to pay the late fee. Not receiving a bill is not a valid reason to avoid late charges or payment on the account. You can view your charges through your student portal. It is the student's responsibility to update addresses and to view the billing dates for each semester. This information can be found by referencing the information on our website.
How much do tuition and fees cost?
Tuition and fees are charged on a per credit hour rate for undergraduate or graduate students. Rates for undergraduate students will depend on when you started at Illinois State University. Please view the Tuition and Fee Rates page.
What are general fees? Why do I need to pay general fees?
General fees are mandatory fees charged to all students registered for courses through Illinois State. General fees include general activity, athletic and service, Redbird Arena, Bone Student Center, campus enhancement, recreation facilities, Health Services, grant-in-aid and Student-to-Student Grant.
Why do I need to pay the outreach fee?
The fee may be charged instead of general fees for special programs on a per credit hour rate.
Will I be refunded if I withdraw from a course?
When you make any changes to your schedule, either changes in hours or withdrawing from the University, be sure to reference the Course and University Withdrawal policy for dates and charges that my be assessed to you. If the reduction in your hours will result in a refund, it will be direct deposited or mailed to you.
Will I be refunded if I withdraw from the university?
When you make any changes to your schedule, either changes in hours or withdrawing from the University, be sure to reference the University Registrar website and the Course and University Withdrawal policy for dates and charges that may be assessed to you. These can also be found in the Billing Brochure archives. Refunds are based on the charges assessed at the time of withdrawal and the amount of the payments received to that date. If the payment amount is greater than the charges, you will be issued a refund.
When are refunds mailed?
Our office does refunds on a weekly basis and during the fall and spring semester the first refunds for the semester will be mailed the Friday prior to the start of classes. Refunds are direct deposited (sign up through your Student Account Service Center page) or mailed to the campus address during the semester (home during summer and breaks) if you are not signed up for direct deposit. The Parent PLUS loan will be mailed to the parent address from the PLUS application unless released to the student.
Can my refund be direct-deposited?
Yes. Go to the Student Account Service Center page from your Student Service Center and click on eRefunds to set up your account. Once set up, it takes 14 days for it to become active.
Can I pick up my refunds?
All refunds are direct deposited or mailed.
How is my financial aid applied to my charges?
Your financial aid for the school year will be applied to outstanding charges while accounting for any restrictions that may apply. Also be sure that you have signed yes on your Title IV with the Financial Aid Office so your aid can pay other miscellaneous charges on your account besides housing and registration charges.
My financial aid is not showing up on my account. What should I do?
Contact the Financial Aid Office at (309) 438-2231 or email at firstname.lastname@example.org.
Can I use next semester's financial aid to pay for this semester's charges?
No, you must clear your obligation with personal resources.
I have already been charged for Student Health Insurance; however, I already have medical insurance through another carrier. What can I do about this?
You must demonstrate equal coverage and complete a written application in the Student Insurance Office in the Student Services Building by the due date each semester. We strongly recommend you remain enrolled in this Plan because it can help close the gaps left by other coverage. Sometimes a family plan has restrictions which limit a student's access to care. The benefits offered by Illinois State are payable anywhere in the world and are designed to provide excellent coverage alone or in combination with other coverage.
For more information about Student Health Insurance, please call (309) 438-2515 or visit the Student Insurance website.
Where can I cash a check from Illinois State University?
Students can cash checks at the Cashier's Office in the Student Accounts building or at the Bone Student Center. You can also cash personal checks, ISU Student Payroll, and ISU refund checks at these locations with a service charge. For personal checks, the maximum amount that can be cashed per day is $50. For refund checks, the maximum amount that can be cashed per day is $500.00.
What is my student ID number?
Your student ID number is the University Identification number (UID) that was assigned to you when you were admitted to the university. Some departments that work with outside agencies may require your social security number in some situations.
How do I pay for my textbooks?
Illinois State University does not handle text books. You can purchase textbooks through either one of the two local bookstores or via the Internet.