When your student completes the steps to add you as an Authorized User, you will receive 2 emails at your email address (the email address they entered for you when they set you up). The first email has your Username and the second email has a temporary password. Both emails have a link to the Authorized User login, but you can also access the login via this link
Once you are set up as an Authorized User, you can view your student's account information online, set up a payment plan and make payments via electronic check or credit card. Payment methods saved under the Authorized User are not viewable on the student's portal.
The Board of Trustees approves rates for the next school year during May or June of each year. After the rates are approved, they are available on our website listed below.
Tuition and general fees for incoming undergraduate students enrolled in eligible four-year programs will be frozen for four continuous calendar years. Incoming undergraduate students that are enrolled in five- or six-year programs will pay the frozen rate for all five or six continuous calendar years. You can view eligibility details on our website.
Bills are sent to the billing address that we have on file. Please be sure your student sets up a billing address. If we do not have a billing address, we will use the mailing address.
When you receive your first billing statement, the loans/grants will show as "estimated financial aid". Your student must accept their loans/grants, then in 2 to 3 business days they must complete 2 tasks in order for the loans to be processed; they must: 1) complete the Direct Loan Entrance Counseling and 2) sign a Master Promissory Note. These tasks will be in their "To Do List" online in the Student Services Center.
We suggest that you hold on to your billing statement each month and compare the amount of "estimated financial aid" to what is actually applied. Only changes since the prior bill will be shown on subsequent bills.
Paying your bill: You have the option of paying the total amount due in full by the first installment due date each semester, or you can enroll in the payment plan each semester. If you enroll in the payment plan, you will be charged a $35 payment plan convenience fee per semester for fall/spring semesters and $30 for the summer semester. Your payment plan takes into account "estimated financial aid", so if your student does not complete the required steps to process their loans/grants, your payment plan will adjust (increase) and notification will be sent to the student and Authorized Users. Please be aware of this in case you have opted to schedule your payments. Other situations that may cause a change in the payment plan installment amounts are: adding or dropping classes, receipt of a scholarship, financial aid adjustments due to increases/reductions in loans, and miscellaneous charge additions such as health service charges, parking fines, etc.
Notice to parents of athletes:
On the first billing of each semester, athletic tuition & fee scholarships are initially entered for 12 credit hours. Adjustments are made after the last day to drop hours without being charged (see Withdrawal Dates on our website).
Your athlete's scholarship may cover materials charges. This scholarship will only cover materials charges up to the amount of the award. If your student does not have any materials charges, the scholarship will not apply.
If your student is awarded a room and board scholarship and lives off campus:
The room and board scholarship will only cover housing and meals. If your athlete has a meal plan, the scholarship will cover the meal plan and a refund will be sent to the student to cover their housing expense (they will be refunded the difference between the amount of the room and board scholarship award and the cost of the meal plan). The refund will not apply to other charges.
If your student is NOT on a full scholarship and lives off campus, keep in mind that the room and board scholarship will only apply to any meal plan and then refund the rest to your student. It will not apply to tuition and fees. Those should be paid separately regardless of your overall balance on any bill referencing "estimated financial aid".
Refunds are sent to the student (with the exception of parent PLUS loans). We recommend that your student sign up for direct deposit (eRefunds). If they do not sign up for direct deposit, we will mail a paper check to them. If they are living in the residence hall, Cardinal Court or an ISU apartment, the refund will be sent to their Campus address. The campus address is set by University Housing and cannot be updated by the student. If they are living off campus, we will send the check to their mailing address. Refunds are sent the Friday before classes start each semester and every Friday throughout the semester. Processing for the refunds takes place on Wednesday.
Parent PLUS loan refunds will be mailed to the address used on the parent loan application in the name of the borrower. You can elect to have the refund sent to your student by requesting that in your parent PLUS loan application. Your funds WILL NOT be direct deposited unless you request the funds to be released to your student and your student is signed up for direct deposit. If your address changes, you will need to login to the loan website and update your address on the loan application form.
Student Health Insurance
A health insurance fee is automatically assessed to all students who register for 9 or more credit hours during the fall and spring semesters or 6 or more credit hours during the summer semester. The insurance fee is included in the general fees charge on the student's portal and is NOT included in the tuition and fee 4 year freeze.
Students who are assessed the student insurance fee can apply to waive this insurance under the following circumstances: Student must demonstrate equal or better coverage and complete a written application at the Student Insurance Office, Room 303 Student Services Building. You can contact their office at (309) 438-2515 to request a waiver form. The waiver needs to be completed by the deadline listed on the Student Health Insurance website. No requests for cancellation will be accepted after the deadline. The waiver MUST be completed each semester.
Your student will be registering for classes at Transfer Days (transfer students) and/or Preview (incoming freshmen). If your student is unable to attend ISU for any reason or withdraws during the semester, it is imperative that your student notifies the Registrar's Office as soon as possible and follows the steps on the withdrawal checklist that can be found on the Registrar's website at http://registrar.illinoisstate.edu/. Student charges are adjusted based on the date of withdrawal. Refer to the Student Accounts website for the withdrawal dates in regards to tuition and fees. Many of your students will have a signed housing contract and a meal plan. Refer to your Housing contract for the Housing withdrawal policy, which can also be found at http://www.housing.ilstu.edu/current-residents/contract-renewal/. University Housing can be reached at (309) 438-8611 or Housing@IllinoisState.edu. If you need to cancel your meal plan, you can contact Campus Dining at (309) 438-8351 or CampusDining@IllinoisState.edu.