Set up eRefund Account for Authorized Users - Parent Plus Loans only

**Parent must be set up as an Authorized User by the student who is receiving the loan. The name, email address, date of birth, and SSN of the Authorized User must match what is on the Parent Plus Loan application.

1. Login via Authorized User Login
2. Select "Electronic Refunds" from the menu on the right.
3. You must enroll in the Two-Step Verification to add the eRefund. Click on the Security Settings link and follow the next several steps that show on the screen.
4. Once the passcode is verified, click on the Payment Profile tab to complete the setup.
5. If you have a saved payment method, that bank account will be an available option for a refund account- click the gear icon to add it as a refund account.
6. You will need to verify your Date of Birth and the Last 4 digits of your SSN. These items must match the information filled out on your loan application.
7. If setting up a new account, fill out the required information then click continue. Please verify with your financial institution that you have every digit of the account number, including zeros.
8. Review the entered information before clicking the checkbox next to "I Agree". Click continue.
9. It will take 7-10 business days for the account to be verified by the bank.

Important Note: Once accounts have been verified, the next refund will process as a direct deposit, so long as all the loan application information matches.

If the account is verified but the information entered does not match the loan application, a paper check will be issued.

If a parent plus refund is created as a paper check, we will not be able to send it through the Authorized Users eRefund (direct deposit) account. The check will be mailed to the mailing address listed on the parent plus loan application unless other arrangements are made prior to the check being mailed.

Update or Remove an eRefund Account for Authorized Users

1. Login via Authorized User Login
2. Select "Electronic Refunds" from the menu on the right.
3. You must enroll in the Two-Step Verification to add the eRefund. Click on the Security Settings link and follow the next several steps that show on the screen (Once the passcode is verified, click on the Payment Profile tab to complete the setup).
4. Click the Settings Icon to the right of your current refund method and choose "Update" or "Remove".
5. If a refund account is updated, it will take 7-10 business days for the account to be verified by the bank. Once verified, all refund checks will be issued to the new eRefund account.