Your student ID number is the University Identification number (UID) that was assigned to you when you were admitted to the university. This is a 9-digit number that you can find on your Redbird Card.
Additionally, each student is assigned a billing ID number that is 10 digits long, beginning with 100. This number can be found in the top-right corner of your bill and is designated as an EMPL ID. Student Accounts can use either identification number to find your account.
Textbooks are considered an out-of-pocket expense and are not billable through Illinois State University. You can purchase textbooks at either of our two local bookstores on campus, Barnes & Noble and Alamo II, or online at a site of your choosing.
We recommend that student’s sign up sponsoring parties as an Authorized User. This grants online access to the financial part of the student account, ability to view the eBill statement, and make online payments. This also allows the Student Accounts Office staff permission to speak with the Authorized User about account information.
Authorized User information is confidential. Payment methods saved under the Authorized User are not viewable on the student's portal. If there are multiple Authorized Users on an account, they can not see any information regarding other users.
For instructions on becoming an Authorized User, visit our How-To Sign up an Authorized User guide.
For guidance navigating the online billing portal as an Authorized User, visit our comprehensive list of How-To Guides.
A student health insurance fee is automatically assessed to all students who register for 9 or more credit hours during the fall and spring semesters or 6 or more credit hours during the summer semester. This fee is included in the mandatory fees charge on the billing statement and can be seen itemized on the student’s online billing portal.
This world-wide health insurance plan is designed to provide excellent coverage whether you are enrolled in another insurance plan or not. Please contact Student Health Insurance Office at (309) 438-2515 or visit the Student Health Insurance web site for more information.
Students who are assessed the student insurance fee can apply for a waiver. This waiver must be completed each semester you want to waive student insurance. The waiver application and semester deadlines are listed on the Student Health Insurance web site
The Financial Responsibility Agreement (FRA) is an acknowledgement of responsibility for payment in full of all charges accrued for the semester the agreement is signed for. These charges include student account charges for tuition and fees as outlined in the University’s Billing Brochure, late charges, and any additional costs which may be incurred by the University in collection of these debts.
Students must complete the Financial Responsibility Agreement each semester prior to registering. If this is not completed, you will see a hold on your My.IllinoisState account. To complete the Financial Responsibility Agreement, visit your To Do List, or follow our How-To Guide for the FRA
There are different types of holds that may limit various permissions, such as registering for classes. Check your Holds in My.IllinoisState to learn more information about the hold and which university department assigned it.
There are three kinds of Student Accounts holds in addition to the Financial Responsibility hold detailed above:
Past Due – No ISU Transcript
This hold does not block your registration. The hold prevents you from requesting an official copy of your grades from Illinois State University until your account is paid in full (or up-to-date if currently enrolled). Visit your online billing portal to review your balance and make a payment.
Past Due – No Registration
This hold does block your registration. Visit your online billing portal to review your balance and make a payment. The hold will be released the day after your payment posts. Please call or visit Student Accounts if you need the hold released the same day.
Return Check or E-check Revoked
If a check does not go through, regardless of reason, there will be a hold placed on the account. For more information, please review our E-Check Policy.
If you are needing information on charges, payments or grades to give to an employer, it is available through your online billing portal and your Student Service Center. Follow the steps in the How-To Guide for Tuition Reimbursement Requirements to ensure you have everything you need.
The information gathered in these steps has been approved by State Farm Insurance for their employees.
Students can cash checks at the Cashier’s Office in the Student Accounts Building. The Cashier’s Office handles personal checks, ISU Student Payroll checks, and ISU refund checks. For more information, visit the Cashier’s Office website.
Tuition and mandatory fees are charged at a per-credit-hour rate for undergraduate or graduate students. Rates for undergraduate students will depend on when you started at Illinois State University. Please view Billing & Tuition Information for more information.
Mandatory fees are a portion of the cost of attendance to cover administrative costs of having services available to all students, whether or not they opt to take advantage of the services. View the Explanation of Mandatory Fees page for information regarding the specific fees included.
Depending on your tuition rate table, some students that are taking special programs may be assessed outreach - fcr fees per semester hour instead of mandatory fees. See individual tuition tables for rates.
The outreach fee covers costs associated with the various methods of delivering online/off-campus instruction. It is charged based on a per-credit hour rate.
Yes. Tuition and Mandatory Fees, housing charges, and meal plans are on the same billing statement. They are listed separately on the billing statement and can be viewed in the online student billing portal. For more information on what charges are on the bill, view Billing & Tuition Information.
Bills can be viewed online by students and Authorized Users. Paper statements are not mailed out.
For more information, please view the online guide for How to View and Online Statement.
You can access your account balance through your online billing portal. Online access is granted to students and Authorized Users. To register someone as an Authorized User, view the online guide for How to Set Up an Authorized User.
Students can log in through the Finances tab in My.IllinoisState by scrolling down to the Student Accounts section and selecting “Pay/Review My Account”.
Each semester, students have the option of paying in full or utilizing a payment plan. Payments may be made online, through the mail, or in-person at the Student Accounts Office. For more information, view Payment Options.
Yes, credit card payments are accepted online through the student billing portal. Most credit cards are accepted through PayPath. There is a convenience fee that will be charged by the processor for credit card payments
Delinquent accounts may incur late charges, prevent admission, prevent registration, hold transcripts from being released, and may incur collections efforts by the University.
You should send your 529 checks to the Student Accounts Office.
Please visit Scholarships for information about scholarships and where to send checks.
A refund is generated when there is an excess of funds on the student account. This can happen from having more Financial Aid than charges or from a change in billing after the account has been paid in full. For more information, see our Refunds page.
When you make any changes to your schedule, either changes in hours or withdrawing from the University, be sure to reference the University Registrar website and the Course and University Withdrawal page for dates and charges that may be assessed to you.
Refunds are based on the charges assessed at the time of withdrawal and the amount of the payments received to that date. If the payment amount is greater than the charges, you will be issued a refund.
The first refund for each semester is available on the Friday before classes start each semester. Refunds continue every Friday throughout the semester. Be sure all requirements in your To Do List are completed to ensure your financial aid disburses in a timely manner.
The earliest date for direct deposit or pickup for your refund check will be the Friday following the email notification that a refund has been generated. Be sure to sign up for eRefunds to avoid the line!
Refunds made payable to the student are available for direct deposit or pickup in our office. Parent PLUS loan refunds made payable to the borrower will be mailed to the address used on the loan application. For more information, visit our Refunds page.
Parent PLUS loan refunds are made payable to the borrower and mailed to the address used on the loan application unless you elected to release excess funds to the student. For more information, visit our Refunds page.
Once your aid is fully processed, it will be applied to your current year charges while accounting for any restrictions that may apply due to type of aid awarded.
No, financial aid processed through Illinois State will only apply to the semester it is assigned to. Any remaining charges for the current semester must be cleared through personal resources and/or private loans.
$20 for domestics US to US transfers.
Your payments are posted automatically within 24 hours from payment completion.
Please visit your TransferMate Dashboard/Admin portal for detailed information on your international student payments.
Students may setup authorized users to view their billing information and/or their student bill on his or her behalf. Please note that, in accordance with FERPA, this does not allow the authorized user to view the student’s academic records, course schedule, or other personal information. Authorized users may view student account activity, make payments, and set up payment plans.
Instructions : Log into the ISU TransferMate Account , click the ‘Authorized User’ link in the ‘My Account’ menu. Click ‘Add Authorized User’, enter the email address of the authorized user, and you will grant the user permission to view student account information. Click ‘Continue’ to finalize.