Contact
Email Address: Stuaccts@ilstu.edu
Telephone Number: (309) 438-5643
Fax Number: (309) 438-8337
Who is my Student Accounts Advisor?
Use the first letter of your last name to find your Student Accounts Advisor’s contact information.
| Advisor’s Name | First Letter of Your Last Name |
|---|---|
| Ralph Bustle | A,B,C,U,V,X,Y,Z |
| Mary Hospelhorn | D,E,F,G,H,I,J |
| Gail Johnson-Dorley | K,L,M,N,P |
| Mark Schopp | O,Q,R,S,T,W |
View the Student Accounts Building on Maps
A drop box is located near the front entrance for after-hour payments. All payments placed in the drop box will be processed the next business day.
Mailing Address
| U.S. Postal Service | Fed Ex, DHL, UPS, etc. |
|---|---|
| Illinois State University Student Accounts Campus Box 1210 Normal, IL 61790-1210 |
Illinois State University Student Accounts 605 W. Dry Grove St. Normal, IL 61761 |
Hours of Operation
| Day | Phone Hours | Walk-In Hours |
|---|---|---|
| Monday-Wednesday | 9:00a.m.-4:15p.m. | 8:30a.m.-4:30p.m. |
| Thursday | 9:00a.m.-4:15p.m. | 9:00a.m.-4:30p.m. |
| Friday | 9:00a.m.-4:15p.m. | 8:30a.m.-4:30p.m. |
| Saturday - Sunday | Closed | Closed |
Our Mission
To accurately assess charges and apply payments to our student's accounts. We strive to provide excellent customer service to our students and parents when they inquire about financial issues, and to helpfully direct them to the appropriate department for more in-depth inquiries regarding specific transactions pertaining to their accounts. We accomplish this by working as a team with several departments across campus, such as Financial Aid, Housing, Campus Dining, Registrar, and Admissions.